Policies
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Delivery of Goods
After you submit a completed order and we get approval of your specified payment option, we release your order to our manufacturing facility.
Based on the availability of system parts and other factors that affect our manufacturing process, lead times for individual systems may fluctuate. The time it takes from the order date to the ship date will depend both on your system's individual lead time and the shipping option you choose.
We do our best to accurately estimate when items will ship from our facilities and those of our partner companies. Estimated shipping dates are based on several factors, including your destination address, how quickly we can obtain, assemble, and test items for shipment, and whether you have requested that we minimize the number of shipments or ship items as they become available.
Our estimated shipping dates are always a range of dates. It is entirely possible for an item that has not shipped by the beginning of the date range to still arrive within our stated delivery estimate.
Legal Statement / Website Terms of Use
RESA Power, LLC ("Relectric.com") offers access to this Web site which contains information, publications, and links to other sites, on the terms and conditions described on this page. By using this web site, you are agreeing to these terms and conditions. Relectric.com reserves the right to change these terms and conditions from time to time at its sole discretion.
COPYRIGHT INFORMATION:
The information on this Web site is protected by applicable laws, including copyright law.
COPYRIGHT NOTICE: All content Copyright © 2003-2016 RESA Power, LLC All rights reserved.
The products and services on this site are protected by copyright, trademark and/or other Intellectual property laws, therefore any unauthorized use of the products and services may violate such laws and the Terms of Use. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the Site, its Products or its Services except as expressly authorized herein. Relectric.com hereby disclaims any rights to Trade Marks, Service Marks, Trade Names, logos, copyright, patents, domain names or other intellectual property interests of third parties. All intellectual property interests of third parties listed above are the properties of their respective owners. Relectric.com disclaims any proprietary interests in the intellectual property rights other than their own.
DISCLAIMERS:
Relectric.com IS NOT an authorized distributor for Square D, Allen Bradley, General Electric, Westinghouse, Cutler Hammer, ITE, Furnas, Federal Pacific American, Asea Brown Boveri, Bryant, Zinsco, Siemens, Gould, Bussmann, Thomas & Betts, Sola Hevi-Duty, Sorgel, Motortronics, Fuji, Klockner - Moeller, Mitsubishi, Sylvania, or Stromberg.
UNLESS EXPRESSLY OTHERWISE PROVIDED IN A WRITTEN AGREEMENT BETWEEN YOU AND RELECTRIC.COM, NEITHER RELECTRIC.COM NOR ANY THIRD PARTY HAS CONFERRED UPON YOU BY IMPLICATION, ESTOPPEL, OR OTHERWISE, ANY LICENSE OR RIGHTS UNDER ANY PATENT, TRADEMARK OR COPYRIGHT.
EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN A WRITTEN AGREEMENT BETWEEN YOU AND RELECTRIC.COM, ALL INFORMATION AND PUBLICATIONS, AS WELL AS THE WEB SITE ITSELF, ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER, AND RELECTRIC.COM HEREBY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, RELECTRIC.COM DISCLAIMS ANY AND ALL WARRANTIES OF NON-INFRINGEMENT, TITLE OR QUIET ENJOYMENT. UNDER NO CIRCUMSTANCES WILL RELECTRIC.COM BE LIABLE FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR FOR ANY DAMAGES WHATSOEVER, RESULTING FROM THE LOSS OF USE, DATA, OR PROFITS, IN ANY ACTION FOR BREACH OF CONTRACT OR WARRANTY, OR TORT (INCLUDING NEGLIGENCE), ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION AND PUBLICATIONS CONTAINED ON THIS WEB SITE, AND/OR THE WEB SITE ITSELF.
YOU ASSUME ALL RISKS RELATING TO AND/OR ARISING FROM THE SUITABILITY AND ACCURACY OF THE INFORMATION AND PUBLICATIONS CONTAINED ON THE WEB SITE. THE WEB SITE AND THE INFORMATION AND PUBLICATIONS CONTAINED ON IT MAY INCORPORATE TECHNICAL INACCURACIES AND/OR TYPOGRAPHICAL ERRORS. RELECTRIC.COM ASSUMES NO RESPONSIBILITY FOR, AND DISCLAIMS ALL LIABILITY FOR, ANY SUCH INACCURACIES, ERRORS, OR OMISSIONS ON THE WEB SITE, THE INFORMATION AND PUBLICATIONS CONTAINED ON IT, AND IN ANY AND ALL OTHER REFERENCED OR LINKED DOCUMENTS.
RELECTRIC.COM MAY MAKE CHANGES TO THE INFORMATION, PUBLICATIONS, AND THE WEB SITE AT ANY TIME AND WITHOUT NOTICE.
THIS WEB SITE AND THE INFORMATION AND PUBLICATIONS CONTAINED ON IT ARE DISTRIBUTED INTERNATIONALLY, AND MAY CONTAIN REFERENCES TO RELECTRIC.COM PRODUCTS AND SERVICES THAT HAVE NOT BEEN ANNOUNCED AND/OR ARE NOT AVAILABLE IN YOUR COUNTRY.
THESE REFERENCES DO NOT IMPLY THAT RELECTRIC.COM INTENDS TO ANNOUNCE SUCH PRODUCTS OR SERVICES, OR TO MAKE THEM AVAILABLE, NOW OR AT ANY TIME IN THE FUTURE, IN YOUR COUNTRY.
THIS WEB SITE CONTAINS LINKS TO THIRD PARTY SITES WHICH ARE NOT UNDER THE CONTROL OR DIRECTION OF RELECTRIC.COM, AND RELECTRIC.COM ASSUMES NO RESPONSIBILITY WHATSOEVER FOR THE REPRESENTATIONS, INFORMATION, PRODUCTS, FUNCTIONALITY AND/OR CONTENT OF ANY SUCH SITE. IF YOU ACCESS A THIRD PARTY SITE VIA A LINK FROM THIS WEB SITE, YOU DO SO AT YOUR OWN RISK. RELECTRIC.COM PROVIDES THESE LINKS MERELY AS A CONVENIENCE, AND THEIR INCLUSION ON THIS WEB SITE DOES NOT MEAN THAT RELECTRIC.COM PROMOTES, ENDORSES, OR ACCEPTS THE CONTENT ON THOSE THIRD PARTY SITES.
WARNING: PRODUCTS LISTED ON THIS WEBSITE CONTAIN CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER AND/OR BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM.
NO RIGHTS TO VOLUNTEERED INFORMATION:
Should you, or any other viewer of this Web site, respond with information, feedback, data, questions, comments, and/or suggestions, that response will not be treated as confidential, and Relectric.com shall be free to reproduce, use, disclose, and distribute the response to others, without limitation. You agree that Relectric.com is free to use any ideas, concepts, algorithms, or techniques contained in your response for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products and/or services incorporating your ideas, concepts, algorithms, and techniques.
Privacy Policy
Last updated: 1 December 2005
RESA Power, LLC
2390 Zanker Rd.
San Jose, CA 95131
Contact Information:
Click Here
Relectric.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Relectric.com, you are accepting the practices described in this Privacy Notice.
Information We Collect
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. The information we learn from customers helps us personalize and continually improve your shopping experience at Relectric.com. The types of information that we gather are listed below.
We specifically collect (if applicable): company name, contact name, contact phone number, fax number (optional), email address, full billing address, full shipping address, credit card number and expiration (encoded), IP address, and resale number (optional/if applicable).
Automatic Information
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Relectric.com. This information may include information such as ip address, browser configuration, operating system, and browser edition. (See Log Files below)
A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at Relectric.com. if we cannot recognize you, we want you to be aware that these tools exist.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as personalized greetings, and storage of items in your shopping cart between visits.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Relectric.com's coolest features, and we recommend that you leave them turned on.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Choice / Opt-out
We provide you the opportunity to "opt-out" of having your personally identifiable information used for certain purposes, when we ask for this information. For example, on all of our online forms, we denote with a "*" or "(Optional)" those fields which are not required to submit the form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at support@resapower.com.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Access to Personally Identifiable Information
Relectric.com gives you access to a broad range of information about your account and your interactions with Relectric.com for the limited purpose of viewing and, in certain cases, updating that information.
If your personally identifiable information changes, or if you no longer wish to maintain an account with us, you may update and/or delete your account by making changes in the "My Account" section of our website. You can also contact our customer service department directly by email (support@resapower.com), telephone 800.497.6255, or postal mail at the address below:
RESA Power, LLC
ATTN: Finance Dept
2390 Zanker Rd
San Jose, CA 95131
Information Sharing and Disclosure
Personally Identifiable Information
We do not share personally identifiable information with third parties for solicitations, however we reserve the right to share personally identifiable information such as name, billing and shipping addresses and a contact phone number, if any of this information is required to either bill or ship an order. Specific practices are outlined below.
Agents
We use outside shipping companies to fulfill orders and a credit card processing company to bill you for goods and services. These companies do not retain, share, store, or use personally identifiable information for any other purposes.
Service Providers
When transmitting a credit card order for processing, we do send the full credit number, expiration, and the name on the card. However, we only share the aforementioned information as necessary for third parties to provide that service.
Other Third Parties
In the event that Relectric.com does not have an item in stock, we may elect to ship this item from a third-party vendor. In this situation, in order to faciliate the proper shipment of this item, we may provide the vendor with a contact name, shipping address and phone number, in the form of a packing slip. No billing information will be sent, because all billing occurs at our facility in Mountain View, CA. We do not share any additional information for unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link (http://www.webopedia.com/TERM/S/SSL.html).
We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send us an email at support@resapower.com.
Conditions of Use, Notices, and Revisions
If you choose to visit Relectric.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concern about privacy at Relectric.com, please send us a thorough description to support@resapower.com, and we will try to resolve it.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
Returns
Contact the Customer Service Department at 800.497.6255 or email support@resapower.com. Please have your invoice and/or web order number available. Returns will not be accepted without a Return Authorization (RA) number.
The support staff will attempt to diagnose the problem over the phone. If the problem cannot be resolved over the phone, Relectric.com will decide on the best course of action.
Relectric.com will not be responsible for consequential damage to items or components caused by either internal or external equipment, shorted connections or components that were not purchased from Relectric.com or that Relectric.com did not install.
Relectric.com will not be responsible for damages to any components or loss of data inadvertently caused by products, under normal or abnormal use, purchased from Relectric.com. The warranty does not cover damages or defects that may have been caused by: shipment, improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment or options or parts that were not installed by a Relectric.com employee, inadequate or excessive electrical power surges, or other power irregularities. Relectric.com will not repair, replace, or refund any purchase if item serial numbers do not match, or if the product is not sold directly by Relectric.com.
Defective parts covered by warranty will be replaced with a similar or equivalent part at no cost to the customer. When replacing a part that is different from the original configuration, the customer must purchase the part at cost.
If an item is shipped back for a return and is damaged in shipment, due to customer negligence, a refund will not be issued. In the event that the customer wishes the now damaged item returned, said party is responsible for that shipping cost.
30-day Money Back Guarantee
In addition to the standard warranty, Relectric.com offers a 30-day money back guarantee on every commodity. If you are not satisfied with your merchandise, you may return it within 30 days for a refund. The refund will only be issued for the amount of the sale and will not include shipping costs. All products will be subject to a 25% restocking fee. To return merchandise, you must obtain an RA number. Please call the Relectric.com customer service department and provide the invoice number, item description, and part number(s) of the merchandise you wish to return. Returned merchandise must be placed in original packaging, and include any product manuals and other accessories, as per original shipment by Relectric.com.
Refunds
We can process returns and refunds only for items directly purchased from and fulfilled by Relectric.com.
Refund Form of Payment
You can expect a refund in the same form of payment originally used for purchase. Some exceptions do apply. If, for example, you originally paid via credit card but have since closed that account, we may not be able to refund the card directly. In this situation we would likely issue a refund in the form of check.
Refund Calculation
The amount of your refund depends on several factors. For example, if you used a pre-paid label sent by Customer Service, the cost of return shipping is deducted from your refund unless the return is the result of our error.
Items that do not meet our returns guidelines will receive only partial refunds. A 25% restocking fee will be applied to all returns. No returns will be accepted later than 30 days from the date of receipt of your order. If you returned only one item from a multi-item shipment, you will not be reimbursed for the shipping fee.
Refund Notification
We'll notify you of your refund once we've received and processed the returned item. You can expect a refund within 7 to 14 business days of our receiving your return.
Sales Terms and Conditions
Our terms and conditions of sale are the same as our parent company, RESA Power, LLC. You can view them here: www.resapower.com
Warranty
Relectric.com warrants to the original purchaser that any part of the commodity purchased excluding documentation and similar items will be free of defects in workmanship and materials for the period of your warranty from the date of delivery. During the warranty period, Relectric.com will, at its option: (1) provide replacement parts necessary to repair the product; (2) replace the product with a comparable product; or (3) refund the amount you paid for the product upon its return. Replacement parts or products will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of thirty days for the US or the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty.
This product warranty covers normal use only. This product warranty does not cover damage caused during shipment and any damage caused by: actions that are beyond Relectric.com's control, including without limitation, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability; unauthorized modifications, attachments or peripherals; improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse or mishandling.
EXCEPT FOR THE WARRANTIES EXPRESSED IN THIS AGREEMENT, RESA POWER, LLC ("RELECTRIC.COM") DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE APPLICABLE LAW. THE TERM OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE TERM OF THIS AGREEMENT. RELECTRIC.COM'S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE APPLICABLE LAW. NEITHER YOU NOR RELECTRIC.COM WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, “DOWN TIME”, PURCHASER’S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE LAW. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
30-day Money Back Guarantee
In addition to the standard warranty, Relectric.com. offers a 30-day money back guarantee on every commodity. If you are not satisfied with your merchandise, you may return it within 30 days for a refund. The refund will only be issued for the amount of the sale and will not include shipping costs. All products will be subject to a 25% restocking fee. To return merchandise, you must obtain an RGA number. Please call the Relectric.com. customer service department and provide the invoice number, item description, and part number(s) of the merchandise you wish to return. Returned merchandise must be placed in original packaging, and include any product manuals and other accessories, as per original shipment by Relectric.com